SHIPPING & RETURNS
SHIPPING POLICY
1. Processing Time
All orders are processed within 1-2 business days after receiving payment. Orders are not shipped or delivered on weekends or holidays. Please note that processing times may be longer during peak periods or due to unforeseen circumstances.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time varies depending on your location and the shipping method chosen:
3. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email with tracking information once your order has been shipped. Please allow some time for the tracking information to update.
4. International Shipping
We currently ship internationally. For international shipments, customers are responsible for any customs fees, taxes, or additional charges imposed by their country.
5. Shipping Restrictions
Certain items may not be eligible for shipping to specific locations due to restrictions. If this applies to your order, you will be notified during the checkout process.
6. Lost or Damaged Packages
PresPlay is not responsible for lost or damaged packages once they have been handed over to the carrier. However, if your package is lost or arrives damaged, please contact us at info@thepresplay.com with your order number, and we will assist you in resolving the issue.
7. Incorrect Shipping Information
It is the responsibility of the customer to provide accurate shipping information. PresPlay is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
8. Contact Us
If you have any questions regarding our shipping policy, please contact us at info@thepresplay.com
RETURN & EXCHANGE POLICY
At PresPlay, we pride ourselves on creating high-quality, made-to-order products crafted specifically for you. Please review our policy below:
All Sales Are Final:
Due to the customized nature of our products, all sales are final. Once an order is placed and enters production, it is being made exclusively for that order, making returns or exchanges unavailable.
Exceptions for Printing Issues or Major Defects:
If you receive an item that has a printing issue or a significant defect, please reach out to us within 7 days of receiving your order. We will assess the situation and, if approved, offer a replacement or refund.
How to Report an Issue:
To report a problem, please contact us at info@thepresplay.com with your order number and a detailed description of the issue, including photographs of the product defect.
Thank you for understanding and supporting our commitment to high-quality, personalized creations.